Refund Policy

We do not typically accept refunds and exchanges. You must email us seeking refund or exchange approval at [email protected]

Returns

All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns. 

Refunds

If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected]

Sale items

All sale, clearance, promotional, and discounted items are final sale and are not eligible for refunds, returns, or exchanges.

Please review your order carefully before completing your purchase. By placing an order for a sale item, you acknowledge and accept that these products cannot be returned, refunded, or exchanged for any reason.


Exchange Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective or you receive the wrong product.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order number and clear photos of the product and packaging. We will review your claim and, if approved, send a replacement or issue a store credit at our discretion.

We do not offer exchanges or refunds for:

•⁠ ⁠Incorrect shipping addresses provided by the customer.
•⁠ ⁠Packages marked as delivered by the shipping carrier.
•⁠ ⁠Products purchased by mistake or unwanted items.
•⁠ ⁠Damage caused after delivery due to improper storage or handling.

Please inspect your order upon arrival and contact us promptly if there are any issues. We reserve the right to deny claims that do not meet the requirements outlined above.

Melted Edible Products

Due to the nature of edible products and exposure to heat during shipping, we are not responsible for melted or softened items. While we take reasonable care in packaging orders, we cannot guarantee that temperature-sensitive products will not melt during transit, especially during warmer months. Melting does not affect the quality or potency of the product and is not considered a valid reason for a refund, replacement, or exchange. By placing an order, you acknowledge and accept this risk.

Cartridge Claims

Cartridges are eligible for replacement only if reported within 48 hours of delivery.

Due to the nature of our products, all cartridges must be inspected immediately upon receipt. If you experience an issue with a cartridge, you must contact us within 48 hours of the package being marked as delivered and provide your order number, a description of the issue, and clear photos or videos if requested.

Claims submitted more than 48 hours after delivery will not be accepted, and cartridges will not be eligible for a refund, replacement, or store credit.

By placing an order, you acknowledge that it is your responsibility to inspect all products immediately after delivery and report any issues within the required 48-hour period.