Shipping:

We currently offer domestic shipping option on all orders within the United States.

Shipping offer does not apply to international orders shipping outside of the United States.

In regards to our shipping, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-3 days for delivery.

 Order Processing:

We process and ship all orders within 24 business hours after payment is received. Once your order has been shipped, you will receive a tracking number so you can monitor your package’s progress.

Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays, lost packages, or deliveries made to an incorrect address due to customer-provided address errors.

If a package is delivered to the wrong address because the customer entered an incorrect shipping address, the customer is responsible for arranging and covering any costs associated with retrieving or reshipping the package. We are unable to issue refunds or provide free replacement shipments for orders delivered to an address supplied incorrectly by the customer.

If a package is returned to us because of an incorrect or undeliverable address, we can reship the order once the correct address is provided. Additional shipping charges will apply.

If your package is lost or damaged while in transit due to the carrier, please contact us promptly. We will assist you in filing a claim with the shipping carrier whenever possible.

Shipping Methods:

If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as USPS Priority Mail or UPS at the time of checkout.

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

Please note that USPS shipping times are not guaranteed.

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information. 

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment. 

Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.

Once an item is marked as delivered by the carrier, the order is considered complete.

If you have any questions, please contact our Customer Support Team at [email protected]